FREQUENTLY ASKED
QUESTIONS
Q1: My Certificate won’t print. What should I do?
First make sure you have the latest version of Adobe Acrobat.
You can download it free here:
Get Adobe Reader
Once you download it follow the installation instructions.
You should now be able to open and print certificates using Adobe® Acrobat®.
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Q2: I am having trouble logging into my course. What should I do?
Some of these difficulties are caused by the settings on your computers. The easiest
Way to solve them is to clear your ‘cookies’.
Follow these steps:
Go to the ‘Tools’ button on your internet window and drop down to ‘Internet Options’
Then go to the middle of the Internet options box and click on ‘Delete Cookies’.
It will take a minute for the cookies to delete. Once the operation
is complete, close the box. Restart your computer, go back to our site and
log back into your course. If this does not work please contact
customer support at 888-324-3994.
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Q3: I answered a security question incorrectly and now I am locked out of my course. How do I unlock it?
Please contact customer support so that we can assist you with this issue.
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Q4: I am using a dial up connection and my courses is running slow or not playing at times. What can I do?
Unfortunately, we cannot control the speed or reliability of dial up connections. Dial performance will depend on many factors, for more
information please contact your internet service provider. For improved service,
please sign up for a high speed internet or you can go to
your local library
and use one of there computers.
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Q5: Once I complete my course how do I get a certificate?
This will vary depending on the course you take and the State that we report the credit hours too. Please make sure to read the end of
course instructions when you complete your course.
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Q6: How do I register for a course without a username or password?
In order to take a course, you need to have a username and password. When you register for courses, you will create a username and
password for yourself. If you'd like to take a course,
click here and select the course
library that you are interested in taking.
- You will then see a list of courses and prices.
- Check the box next to the course(s) you would like to take and click on the "+ Add to Cart" button.
- When you have finished selecting all of the courses you are interested in purchasing, click on "Checkout and Proceed" button.
- Fill in your registration information and your billing information.
Note: your email address will be used as your username.
- Once you have registered, you will receive an email explaining how to log on and start your courses.
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Q7: I forgot my User Name and Password. What do I do?
If you have forgotten your password, click
here then on the top right of that page click on the "forgot password" link.
Enter your email address. You should receive an email to your email address
stating your password. If you have forgotten your username and password,
please contact customer support at 1-888-324-3994.
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Q8: Must I complete my course in one sitting?
No! You do not have to complete a session in one sitting. At the end of a section, you can log out and when you log back in, all of your
information will be saved.
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Q9: Can I register and pay for an employee?
A registration will remain in the name of the person who has registered for the course. If you are interested in registering an employee or
group of employees, please contact us at 1-888-324-3994.
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Q10: How do I register multiple students at one time?
To register multiple students, please call our sales team at 1-888-324-3994.
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Q11: Is there a time restriction on completing the course?
For the OSHA 10 Hour Outreach and 30 Hour Outreach courses the time to complete the course is six months
from the date of registration.
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Q12: Who do I call to set up a corporate account?
To set up a corporate account, please call our group rates department at 1-888-324-3994.
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Q13: How can I pay for the course?
You can pay for the course by credit card, debit card, or purchase order. If you are a corporate client that is signing up multiple students,
you can set up a corporate billing account and be invoiced for your purchase at the end of each month.
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Q14: Are their bulk discount prices?
Yes, there are! To learn more about our bulk pricing discounts, please call 1-888-324-3994.
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Q15: How do I go back and reprint my certificate of course completion?
Click here and log in using your username and password. Click on the certificate icon next to the course title you would like to reprint.
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Q16: Who can I contact regarding Safety questions?
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Q17: Do you accept any type of financial aid or offer any special rates for students or military personnel?
No financial aid is available for our courses. We do offer discounts for
military personnel and groups. Contact Compliance Training Institute for
more information at 1-888-324-3994.
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Q18: How do I know where I am in the course?
When you are logged in to the course, click on the "My Training" button in the bottom lefthand section of the courseplayer. Click on "Outline" to
see where you are in the course and to skip around to different sections.
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